Chatki Terms and Conditions
— Know Before You Play

1 Eligibility to Use Chatki

To register and use Chatki, you must meet all of the following eligibility requirements at all times:

• You must be at least 18 years of age. Chatki does not permit anyone under the age of 18 to register, deposit, or participate in any activity on the platform.
• You must be accessing and using the platform entirely voluntarily, in your personal capacity, and not on behalf of a third party.
• You must not be a current employee, contractor, agent, or immediate family member of an employee of Chatki or any of its affiliated service providers.
• You must not be located in or accessing the platform from any jurisdiction where online betting or gaming is explicitly prohibited by applicable law.
• You must have the legal capacity to enter into a binding agreement in your jurisdiction.

Chatki reserves the right to request proof of age and identity at any time. Where satisfactory documentation is not provided within a reasonable timeframe, the account may be restricted or closed.

2 Account Registration

When registering an account on Chatki, you agree to provide accurate, current, and complete information. You are responsible for keeping your account details up to date. Providing false or misleading information during registration is a violation of these Terms.

• One account per person: Each individual may hold only one active account. Multiple accounts — whether registered under the same name, same device, same IP address, or same payment method — are not permitted.
• Account security: You are solely responsible for the security of your username, password, and any other login credentials associated with your Chatki account. You must not share your credentials with any other person.
• Notification of breach: If you believe your account has been accessed without authorisation, you must contact the Chatki support team immediately. Chatki will not be responsible for losses arising from unauthorised access where you have failed to notify us promptly.
• Account verification: Chatki may require identity verification (KYC) before processing withdrawals or as part of our fraud prevention procedures. Required documents typically include a government-issued photo ID and proof of address.

3 Deposits and Payments

All deposits on Chatki are processed in Pakistani Rupees (PKR). The platform currently supports the following payment methods: JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and other supported mobile wallets. Available methods may change over time and are displayed at the point of deposit.

• There are minimum deposit amounts that vary by payment method. These are displayed clearly during the deposit process.
• Deposits made from payment accounts or cards not registered in your own name may be declined or flagged for review.
• Chatki does not accept deposits from third parties. All funds deposited must belong to the registered account holder.
• Once a deposit is confirmed, the funds will be credited to your Chatki account balance promptly. Processing times depend on the payment method used.
• Chatki reserves the right to reverse or restrict deposits that appear to be connected to fraudulent activity, bonus abuse, or unauthorised use.

If you experience any issues with a deposit that has not been credited to your account, please contact the support team with your transaction reference number and the relevant payment method details.

4 Withdrawals

Withdrawal requests on Chatki are processed subject to the following conditions:

• Withdrawals will only be processed to a payment method that has been previously used to make a deposit on the same account. We do not process withdrawals to third-party accounts or payment methods that have not been used for deposits.
• Before your first withdrawal, you may be required to complete identity verification (KYC). This involves submitting a valid government-issued photo ID and proof of address. Withdrawals will be held pending until this process is complete.
• Any active bonus funds must meet their stated wagering requirements before the associated winnings can be withdrawn. Attempting to withdraw before meeting wagering requirements will result in the bonus and bonus-derived winnings being forfeited.
• Withdrawal amounts are subject to minimum and maximum limits, which are displayed at the point of requesting a withdrawal. These limits may vary by payment method and account VIP tier.
• Standard withdrawal processing times vary by method. VIP tier players benefit from priority processing, typically faster than standard queue timelines.
• Chatki reserves the right to delay or refuse a withdrawal if there are reasonable grounds to suspect fraud, money laundering, or a breach of these Terms.

5 Bonuses and Promotions

Chatki offers a range of bonuses and promotional offers to registered players. All bonuses are subject to their individual terms, which are published on the Promotions page. The following general conditions apply to all bonuses unless a specific promotion states otherwise:

• Wagering requirements: Bonus funds must be wagered a specified number of times before any winnings derived from the bonus can be withdrawn. The applicable wagering multiplier is stated in each promotion's individual terms.
• Time limits: All bonuses carry an expiry period. If the wagering requirement is not met within the stated time limit, the bonus and any associated winnings will be forfeited automatically.
• One welcome bonus per player: The new player welcome bonus is available once per person, household, device, and payment method. Any attempt to claim the welcome bonus multiple times will result in the bonus being removed and the account reviewed.
• Minimum deposit: Most deposit-linked bonuses require a minimum qualifying deposit. Deposits made below this threshold will not trigger the bonus credit.
• Game contributions: Different game categories may contribute different percentages toward meeting wagering requirements. Slots typically contribute 100%, while live casino and sports betting may contribute at a lower rate. Contribution percentages are stated per promotion.
• No cash alternative: Bonuses have no cash value and cannot be exchanged, transferred, or sold.
• Abuse: Chatki reserves the right to withhold, void, or reclaim any bonus where abuse, exploitation of promotional terms, or coordinated betting activity designed to guarantee a return is detected.

6 Sports Betting Rules

The following rules apply to all sports betting activity on Chatki, including cricket, PSL, T20 internationals, football, esports, and any other sports markets available on the platform:

• All bets are accepted at the odds displayed at the time the bet is placed and confirmed. Once a bet is confirmed, it cannot be cancelled or changed unless the event is voided under the rules set out below.
• In the event that a match or event is postponed, abandoned, or cancelled before the minimum required play has occurred, bets on that event will typically be voided and stakes returned. Specific settlement rules apply per sport and are available in the Sports Betting rules documentation.
• Chatki reserves the right to void bets placed at odds that were clearly erroneous due to a technical error or pricing mistake. In such cases, stakes will be returned to the player's account.
• Maximum bet limits apply per market and per event. These limits are set at Chatki's discretion and may be adjusted without notice.
• Live in-play betting is subject to real-time odds changes. Once a bet has been confirmed by the system, it stands at the accepted odds regardless of subsequent market movements.
• Any attempt to exploit delays in live odds feeds, use of automated betting software, or any form of arbitrage intended to guarantee profit regardless of outcome is prohibited and may result in account suspension.

For PSL and international cricket markets specifically, special settlement rules may apply in the event of a DLS method result, super over, or match interruption. Settlement in these cases follows the official match result as declared by the relevant cricket board.

7 Casino and Games

Chatki's casino section includes slots, live dealer games (blackjack, roulette, baccarat), and instant win games provided by certified third-party game suppliers.

• All casino games use certified random number generation (RNG) or live dealer dealing procedures. Game outcomes are determined by the game engine and cannot be influenced or predicted.
• Return-to-player (RTP) percentages vary by game and are disclosed within each game's information panel. Chatki does not alter the RTP settings supplied by the game provider.
• In the event of a game malfunction, disconnection, or technical error during a game round, the round may be voided. Any wager placed during a voided round will be returned to your account balance.
• Maximum bet limits may apply when playing with active bonus funds. Placing bets that exceed these limits while a bonus is active may result in the bonus being forfeited.
• Chatki is not responsible for losses arising from a player's failure to read or understand individual game rules before playing.

8 Prohibited Conduct

The following activities are strictly prohibited on Chatki. Engaging in any of these will result in account suspension, closure, and forfeiture of funds without notice:

• Registering more than one account, or assisting another person in doing so, in order to claim multiple bonuses or circumvent account restrictions.
• Providing false, inaccurate, or forged identity or payment documents at any stage of the registration or verification process.
• Using the platform for any form of money laundering, financial fraud, or any activity that is illegal under applicable law.
• Using automated software, bots, scripts, or any artificial means to place bets, exploit game mechanics, or gain an unfair advantage.
• Colluding with other players in casino games or in live dealer environments in a manner designed to gain an unfair advantage.
• Exploiting software bugs, glitches, or pricing errors to place bets or play games under conditions that give an unreasonable advantage. Any winnings derived from exploitation of a known error may be voided.
• Engaging in chargebacks or reversing deposits through your bank or payment provider while retaining winnings generated from those funds.
• Harassment, abusive language, or threatening behaviour directed at Chatki staff or other users via any communication channel.

9 Responsible Gaming

Chatki is committed to promoting responsible gaming. The platform is intended to be a form of entertainment for adults. We provide the following tools and resources to help players manage their activity:

• Deposit limits: You can set daily, weekly, or monthly deposit limits on your account to help you manage your spending within a budget you are comfortable with.
• Session reminders: Opt-in session time reminders can be activated from your account settings to notify you of how long you have been playing.
• Self-exclusion: If you feel you need a break from the platform, you can request a self-exclusion period through the support team. During a self-exclusion period, your account will be restricted from all betting and gaming activity.
• Reality checks: Periodic balance and activity summaries are available to help you keep track of your betting and gaming history.

Gambling should never be used as a way to recover financial losses or as a primary source of income. If you feel that your gambling is becoming a concern, we encourage you to seek support. For more information, please visit our Responsible Gaming page.

10 Privacy and Data

Your personal data is collected and processed in accordance with Chatki's Privacy Policy, which is available at /privacy-policy. By registering an account, you consent to the collection and use of your personal information as described in that policy.

• We collect information such as your name, contact details, date of birth, payment information, and betting activity records for the purpose of operating your account, processing transactions, and complying with our obligations.
• Your data will not be sold to unaffiliated third parties. We may share data with payment processors, identity verification providers, and fraud prevention services as necessary to operate the platform.
• You have the right to request access to the personal data we hold about you, and to request corrections where information is inaccurate. Please contact support for data-related requests.

11 Intellectual Property

All content on the Chatki platform — including but not limited to the logo, brand name, website design, text, graphics, game interfaces, software, and promotional materials — is the property of Chatki or its licensed content providers and is protected by applicable intellectual property law.

• You may not copy, reproduce, distribute, modify, or create derivative works from any content on the Chatki platform without prior written consent.
• The Chatki brand name and logo may not be used in connection with any third-party product or service, or in any manner that could create confusion or imply endorsement.
• Any feedback or suggestions you submit about the platform may be used by Chatki without obligation to compensate or credit you.

12 Limitation of Liability

To the maximum extent permitted by applicable law, Chatki's liability to any user arising out of or in connection with the use of the platform is limited as follows:

• Chatki is not liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including loss of profits, loss of data, or loss of opportunity.
• Chatki is not responsible for any losses arising from internet connectivity issues, device failures, or third-party service interruptions that affect your ability to access or use the platform.
• Chatki does not guarantee that the platform will be available continuously or error-free. Scheduled and unscheduled maintenance may result in temporary unavailability.
• Where Chatki is found liable, the total liability to any individual user shall not exceed the total amount deposited by that user in the thirty (30) days preceding the claim.

Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by negligence on the part of Chatki where such exclusion is not permitted by law.

13 Account Termination

Either you or Chatki may close your account at any time, subject to the following:

• Voluntary closure: You may request account closure by contacting the support team. Before closure, any pending withdrawals will be processed and any active bonus funds will be forfeited unless the wagering requirements have already been met.
• Chatki-initiated closure: Chatki reserves the right to suspend or permanently close any account at its sole discretion, including — but not limited to — where these Terms have been violated, where fraudulent activity is detected, where the account holder has failed to complete identity verification, or where required by law.
• Funds on closure: Where an account is closed by Chatki due to a Terms violation, any balance in the account may be forfeited. Where an account is closed at the user's request or for administrative reasons unrelated to misconduct, any verified cash balance will be returned to the user via a supported payment method.

14 Amendments to These Terms

Chatki reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. Changes will be effective from the date they are published on this page.

• We will make reasonable efforts to notify registered users of significant changes via the platform or by email where contact details are available and valid.
• Your continued use of Chatki after updated Terms have been published constitutes your acceptance of those changes.
• If you do not agree to any updated Terms, you should stop using the platform and request account closure in accordance with Section 13.

We recommend reviewing this page periodically to stay informed of any changes that may affect your use of the platform.

15 Contact Us

If you have any questions about these Terms and Conditions, need clarification on any section, or wish to raise a complaint, please get in touch with the Chatki support team.