At Chatki, protecting the personal information of our Pakistan users is something we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, who it may be shared with, and what rights you have over your own information.
By registering an account or using any part of the Chatki platform, you agree to the data practices described in this policy. Please read it fully — it is written to be straightforward and clear, not buried in unnecessary legal jargon.
These are the core principles that guide how we handle your personal data on the Chatki platform every single day.
All data transmitted between your device and Chatki's servers is protected using SSL/TLS encryption. Sensitive information stored on our systems — including payment details and identity documents — is encrypted at rest using industry-standard methods. Your data is never stored in plain text.
Chatki does not sell, rent, or trade your personal information to unaffiliated third parties for marketing or commercial purposes. Your data is used solely to operate your account, process transactions, prevent fraud, and improve the platform experience. That is it — nothing beyond what is necessary.
We follow the principle of data minimisation. We only collect information that is genuinely required to provide the service — your name, contact details, date of birth for age verification, payment information for deposits and withdrawals, and activity data to keep your account secure. We do not collect data just to have it.
As a Chatki user, you have the right to request a copy of the personal data we hold about you at any time. We will respond to valid data access requests promptly. If any information we hold is inaccurate or outdated, you can request a correction and we will action it without unnecessary delay.
If you close your Chatki account and wish for your personal data to be deleted, you can submit a deletion request to our support team. Subject to any legal retention obligations (such as financial records required for anti-money laundering compliance), we will delete your data within a reasonable timeframe.
Chatki's security infrastructure is reviewed and updated on an ongoing basis. Access to personal data within our organisation is restricted on a need-to-know basis — only the staff and systems that require access to your data to perform a specific function are permitted to access it. All access is logged and audited.
Summary: Chatki collects the personal data you provide when registering and using the platform, as well as technical data about how you use our services. We use this data to operate your account, process PKR transactions, prevent fraud, and improve the platform. We do not sell your data. You have the right to access, correct, and request deletion of your information at any time by contacting our support team.
Chatki is an online sports betting and gaming platform operating at chatki.bid. References to "Chatki", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the Chatki platform. This policy applies to all users who access or use the Chatki website, mobile app, or any associated services.
If you have any questions about who controls your data or how this policy applies to your specific situation, please contact our support team using the details in Section 13.
We collect different types of personal information depending on how you interact with the Chatki platform. Here is a breakdown of the main categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government ID details | Registration & KYC verification |
| Contact Data | Email address, phone number, residential address | Registration |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records | Deposits & withdrawals |
| Account Data | Username, account balance, betting history, bonus usage, VIP tier | Ongoing platform use |
| Technical Data | IP address, device type, browser, operating system, session logs | Every platform visit |
| Usage Data | Pages visited, games played, bet amounts, time spent, click patterns | Ongoing platform use |
| Communications Data | Support chat transcripts, emails, feedback submitted | When you contact us |
You are not required to provide all of the above data to browse the Chatki website. However, certain data — particularly identity and contact data — is mandatory for account registration, and financial data is required before any deposit or withdrawal can be processed.
We collect personal data through the following channels:
Chatki uses your personal data for the following specific purposes:
Note on marketing: If you have opted in to receive promotional communications, we may use your contact details to send you information about bonuses, new features, and offers. You can opt out at any time by contacting the support team or updating your account notification preferences.
Given that Chatki processes real-money PKR transactions, the way we handle financial data deserves specific attention.
Supported PKR payment methods on Chatki: JazzCash, Easypaisa, Raast, bank transfers, debit/credit cards, and mobile wallets. All transactions are denominated in PKR. Chatki does not apply currency conversion charges on PKR transactions.
Chatki uses cookies and similar technologies to make the platform work properly and to understand how users interact with it. Here is what we use and why:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Chatki platform and your ability to use some features.
We retain your personal data for as long as your account is active and for a reasonable period afterward, based on the following principles:
Once the applicable retention period has passed and there is no legitimate reason to continue holding your data, we will delete or anonymise it in a secure manner.
As a Chatki user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 13.
You can request a copy of all personal data we hold about you. We will provide this in a readable format within a reasonable timeframe after verifying your identity.
If any data we hold about you is inaccurate or incomplete, you have the right to request a correction. We will update the information promptly upon verification.
You can request that we delete your personal data where there is no longer a legitimate or legal reason for us to hold it. Some data may be retained as required by law even after this request.
In certain circumstances, you can request that we limit the way we process your data — for example, while a correction request is being reviewed or a complaint is being investigated.
Where technically feasible, you can request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
You can object to the processing of your data for direct marketing purposes at any time. You can also object to other forms of processing where your interests override our legitimate purpose.
Chatki is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes an age declaration, and we reserve the right to request documentary proof of age at any point.
If we become aware that a user is under 18, their account will be immediately suspended, all activity will be reviewed, and any funds in the account will be dealt with in accordance with our Terms and Conditions. If you are a parent or guardian and believe a minor has registered on Chatki, please contact our support team immediately.
We also recommend using device-level parental controls to restrict access to online betting and gaming platforms for minors in your household.
Chatki implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:
Despite these measures, no system is completely immune to risk. We therefore encourage you to use a strong, unique password for your Chatki account and to keep your login credentials private. Never share your password with anyone — Chatki staff will never ask you for your password.
Chatki may update this Privacy Policy from time to time to reflect changes in how we operate, the technologies we use, or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.
We recommend checking this page periodically so you are always aware of how your data is being handled.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Chatki handles your personal data, please reach out to our support team. We are available around the clock and will do our best to respond to privacy-related queries promptly.
Privacy & Data Queries: [email protected]
Support Hours: 24 hours a day, 7 days a week
Response Time: Most queries are addressed within a few hours. Complex data requests may take up to 5 working days to fully resolve.
When submitting a data access, correction, or deletion request, please include your registered email address and a description of your request so we can verify your identity and action your request efficiently.
You can also find answers to common account and privacy questions on our FAQ page.
Register your free Chatki account today, deposit in PKR via JazzCash or Easypaisa, and start betting on cricket, PSL matches, and more. Fast, secure, and built for Pakistan.