Frequently Asked Questions – Chatki

If you've forgotten your password, go to the Login page and look for the "Forgot Password?" link. You'll be asked to enter the email address linked to your Chatki account. A password reset link will be sent to your inbox — follow that link to set a new password. If you don't receive the email within a few minutes, check your spam or junk folder. Still stuck? Contact our support team for manual account recovery.

Account locks usually happen after several consecutive failed login attempts — it's a security measure to protect your funds. Wait around 30 minutes and then try logging in again with the correct credentials. If the lock persists, you can request an unlock through our support team. Provide your registered email address and some basic verification details and the team will sort it out for you quickly.

No — each player is allowed only one active account on Chatki. Creating multiple accounts goes against our Terms and Conditions and can result in all associated accounts being suspended and balances forfeited. If you've lost access to your original account, please use the account recovery process rather than registering a new one.

Most deposits via JazzCash, Easypaisa, and Raast are credited to your Chatki account almost instantly — usually within a few seconds to a couple of minutes. Bank transfers may take slightly longer depending on your bank's processing times. If your deposit hasn't shown up after 30 minutes, take a screenshot of the transaction confirmation and contact our support team with the reference number for a quick resolution.

Yes, there is a minimum deposit requirement to keep transactions practical and secure. The exact minimum varies by payment method, but generally starts from a modest PKR amount to make it accessible for all players. Check your account's cashier section after logging in for the latest minimum and maximum deposit limits per payment method.

Withdrawal delays can happen for a few reasons. Your account may require identity verification if you haven't completed it yet. There may also be an active bonus wagering requirement that needs to be met before withdrawals are unlocked. In some cases, bank processing times during weekends or public holidays in Pakistan can slow things down. If your withdrawal has been pending for more than 24 hours, contact support with your transaction ID for an update.

Chatki does not charge its own withdrawal fees for standard transactions. However, your payment provider (bank, JazzCash, Easypaisa, etc.) may apply their own service charges depending on your account type and the transaction amount. Always check with your payment provider if you notice any deductions on their end.

Chatki displays odds in decimal format by default, which is easy to understand. The odds number tells you how much you'll receive back for every PKR 1 you bet — including your original stake. For example, if the odds on Pakistan winning a T20 match are 2.50, and you bet PKR 500, you'd receive PKR 1,250 back if Pakistan wins (PKR 750 profit plus your PKR 500 stake). Live odds update in real time as the match progresses, so you can make informed in-play decisions. Visit the Betting page to learn more about how markets and odds work on the platform.

Yes — in-play or live betting is one of the most popular features on Chatki, especially for cricket fans in Pakistan. You can place bets on outcomes like next wicket, next over runs, match winner, and more while the game is happening. Odds shift with every ball bowled, so staying sharp and reading the match gives you a real edge. Make sure you're logged in and have sufficient balance before the match starts so you don't miss key moments.

A wagering requirement (also called a rollover or playthrough requirement) means you need to bet the bonus amount a certain number of times before it can be converted to real withdrawable cash. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you'd need to place bets totalling PKR 10,000 before that bonus becomes withdrawable. Always read the full terms of each promotion on the Promotions page to understand what applies.

In most cases, yes. Sports betting bonuses on Chatki are generally eligible for use on cricket markets including PSL, T20 internationals, and other supported tournaments. Some promotions may be sports-specific or have minimum odds requirements. Check the individual terms of each bonus on the Promotions page to confirm which markets qualify for wagering purposes.

If you're experiencing loading issues, try these steps first:

• Clear your browser cache and cookies, then reload the page.
• Try a different browser (Chrome, Firefox, or Safari tend to work best).
• Check your internet connection — switch between mobile data and Wi-Fi to see if that helps.
• If using the app, try uninstalling and reinstalling the latest version from the Download page.
• Disable any VPN or proxy you may have running.

If issues persist after trying all of the above, contact our support team with a description of the problem and your device type.

Yes. If you feel you need a break from betting, you can request a temporary account suspension or a longer self-exclusion period through your account settings or by contacting support. During a self-exclusion period, you will not be able to log in or place bets. This is a voluntary tool to help you manage your habits. Chatki is only for adults aged 18 and above, and we take responsible gaming seriously. Read more on our Responsible Gaming page.